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ORDERS PLACED BEFORE 12PM EST SHIP SAME DAY 

ORDERS PLACED BEFORE 12PM EST SHIP SAME DAY 

DO YOU OFFER REFUNDS?
No, House of Dolls does not offer refunds. All Sales are Final. When placing an order, make sure you choose the correct lengths, texture and/or color.

DO YOU OFFER EXCHANGES?
No, House of Dolls does not offer exchanges. If, you received the wrong item contact customer care ASAP. Please Be sure to order the correct extensions before checking out on our site.

HOW LONG DOES ORDER PROCESSING TAKE?
Please refer to our shipping policy for more information.

DOES HOUSE OF DOLLS OFFER EXPEDITED SHIPPING?
Yes, we do offer expedited shipping! Please choose your shipping method of choice during the checkout process.

ARE YOUR EXTENSIONS 100% VIRGIN?
Yes, we offer 100% virgin hair. It is comprised of the highest quality and has little to no shedding.

HOW MANY BUNDLES ARE RECOMMENDED FOR STYLING?
The amount of bundles you need will be based upon the desired look your trying to achieve. For a full look, 3 bundles is usually required for hair up to 18 inches. Lengths over 20 inches we recommend at least 3-5 bundles or more bundles for more fuller look.

HOW LONG DOES HOUSE OF DOLLS EXTENSIONS LAST?
House of Dolls extensions can last long depending on the way you treat the hair. With proper care & maintenance: Chic Collection 4-6 Months. Luxury Collection Up to 2 years. FIJI Collection up to 1 Year. Blonde Collection up to 1 Year. Raw Indian hair up to 3 years. We recommend co-washing the hair with conditioner. 

CAN I COLOR MY HAIR EXTENSIONS?
Yes, you can but we recommend hiring a professional colorist to help achieve the desired look that you want.

CAN I MAKE CHANGES TO AN ORDER?
After order is placed we do not make changes. If you notice an error made with your address contact us Immediately! If your order has already been processed, we won't be able to change it. Please see our CONTACT page.